Terms & Conditions | ElitePro Consultants

Refund Policy

Due to the nature of tax services, all fees are non-refundable once the return has been prepared and approved for filing. If you are not satisfied with our service before filing, please notify us. We will work with you to address the issue or offer a partial credit at our discretion.

Shipping or Delivery Policy

You will receive copies of your completed tax return(s) via secure portal or physical delivery (upon request).

Return Policy

We do not sell or offer physical products. Therefore, we do not have a return policy. Please refer to the refund policy above for service-related matters.

Cancellation Policy

Client-Initiated Cancellations

• Before Work Begins: You may cancel services at no cost before any work has started. A full refund will be issued if payment was made in advance.
• After Work Begins: If services are canceled after work has started but before final delivery, a partial refund may be issued, minus a fee for the time already spent.
• Over 50% Complete: If more than half of the return has been prepared, no refund will be issued. A summary of completed work may be provided upon request.
• After Completion: Once a return is completed or filed, no refunds will be issued.

Firm-Initiated Cancellations

We reserve the right to cancel service if:

• Required documents are not received within 14 calendar days
• The client is unresponsive during the process
• We detect a conflict of interest, ethical issue, or suspected fraud/misrepresentation

In such cases, if no work has started, a full refund will be issued. If work has begun, a partial refund may be offered based on the amount of work completed.

How to Cancel

To cancel your tax preparation service:

• Email: mail@eliteprotax.com
• Include your full name, reason for cancellation, and written request
• Phone requests must be followed by written confirmation

Turnaround for Refunds

If eligible, refunds will be processed within 7–10 business days after written confirmation of cancellation.

No-Show or Non-Response Policy

If a client misses a scheduled appointment or fails to respond within 14 days of a document request, the service may be canceled automatically. A reactivation fee may apply to resume service.